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Fantastic Sams Complaint - NO regard for their customers
Fantastic Sams Complaint

Fantastic Sams Complaint


NO regard for their customers

I am very very upset with this Fantastic Sam's. I go there all the time to get cuts for me and my 3 children. I usually spend more than $75 each time. I always tip well.I paid $55 for my daughters body wave on 9/28/2013 and my cut and 2 other kids cuts, so with tips I spent $100. They did not say this would break and burn my daughters hair off. They did not cut her hair like I wanted and it didn't take so was a waste of money. I understand depending on the persons hair it may not always take but it was obvious it did damage to her hair. I've called and I've called them and it's now 11/20/13 and still have not heard from them. There is a balding spot in front and you can see where the hair is growing back. I called them to resolve this. Left a message, I called a week later and had to leave another message because the manager nor owner was there. And still no answer. Now I am upset they brushed me off and disregarded my concern for my daughters hair. Would they like this to happen to them and be ignored.

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