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Fantastic Sams Complaint - Fantastic Sams are NOT fantastic at all. - Color treatment
Fantastic Sams Complaint

Fantastic Sams Complaint

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Fantastic Sams are NOT fantastic at all. - Color treatment


I went to Fantastic Sams to have my hair colored. What started out as a $45 color ended up costing $150 and it was NOT Fantastic. The woman who colored my hair said "You're in good hands." That was Stacey. She asked a hair dresser across from her about the color but said she was just confirming what she already suggested we do to my hair. She applied the product to lift the color on the roots to match what had been treated before. But when she rinsed it out, the roots looked like they had not been touched at all. The color on the rest of the hair was nice. So she said she needed to just tone the roots and that was a separate process. She also cut and conditioned the hair. But when she finished the second time, you could still see the roots. It hardly looks like it was colored at all. I'm VERY dissatisfied. I think she then charged me for both treatments, which I don't think I should have been charged at all since it doesn't even look like it was colored. But certainly she should not have charged me to fix the mistake she made in the first place. I will NEVER, EVER go back there and don't recommend them to anyone.


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