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Fantastic Sams Complaint - Fantastic Sams West St Paul
Fantastic Sams Complaint

Fantastic Sams Complaint


Fantastic Sams West St Paul

My problem, is when they have me a hair cut, on top of everything else, because they never conditioned my hair or made it wet and I have lots of hair and it is long, now it looks real bad, all edges are uneven. I tried to straighten my hair, did not work either. Another problem is their stylist, would NOT listen to how you want you hair to be done, they do what THEY WANT TO DO. For example, if you go with a lady with short blond hair and you have long black hair, chances is that she is going to make sure you look like her as much as she can after you are done.

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peepers says: (9 years ago)
Terrible experience with fantastic sams in shepherdsville, kentucky. The stylist seemed to be bipolar. She barely washed my hair before a perm, then she threw a towel into my face, and did not put cotton around, the perm solution went down to my eyes ands down my neck. By this point i was furious, she did not know how to style or cut hair, the trried to rip me off when i went to pay, saying they overcharge customers, and i could have the perm for 65 dollars, along wiith a bottle of shampoo, this girl seemed to be on drugs. will neverf go back to this sheperdsville location again.

melisa4462 says: (9 years ago)
they have destoyed my Hair and they have not returned my money back. Anytime, I look in the Mirror, I am not sure what to do. I am afraid to go back, so they would ruin it more. They have untrained, unskilled staff and irresponsible owner that does not care at all for the customer satisfaction. If anything happened to your hair, you have no where to go, and owner would try to make you think, you are wrong, without having looked at your hair. then you keep complaining to the Franchise Corporate office and no one returns your call ever. No one cares, because Hair will grow back... Please do a little research before you go to Fantastic Sams Invergrove heights, MN, and Fantastic Sams West St Paul, MN. My experience within 9 months have been of horrifying experience, by the way they both are in the same area. Very close to each other....

melisa4462 says: (9 years ago)
my worst experience with a hair stylist has been with Fantastic Sams Inver Grove heights and fantastic Sams west St Paul. I could swear it appears their stylits have never worked in industry for more than few days, My Hair was cut horribly uneven,with lots of extras some places and an extreme over cut. I asked the lady to cut it half of an inch, by the time she was finished, it was well over 2 inches. Their stylists do not have ability to listen and to do what you ask them to do, they just cut your hair the way they know to cut hair. Very poor job. Very poor management. If you try to tell the franchise or the owner about the problem, they will start saying how great their stylists are, without addressing the problem. Their stylists do not use conditioner or water spray for long hairs and that makes your hair, if you have thicker hairs look real bad,after they are done cutting it and after the first wash. they will ruin your hair for you and make you feel bad if you complaint, that is their way of psychological game instead of addressing the issue. My horrifying experience has been with Inver Grove heights and west St Paul Fantastic Sams in Minnesota. One right before New years eve of 2009, one in April of 2009. I live in the area, so I have made the biggest mistake of going there. The franchise will not get back to you for complaint and when they ruin your hair, do not go back to them, they will over cut and ruin it more....

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