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Fantastic Sams Complaint - Eight hrs, 4 times colored - just foil highlights in
Fantastic Sams Complaint

Fantastic Sams Complaint


Eight hrs, 4 times colored - just foil highlights in

Eight and a half hours and my hair colored 4 different times !!!! Just for them to highlight my roots blonde !!! This was outragerous !!!

I went to Fantastic Sams in Smithfield, NC about 2 weeks ago. I had the worst experience in my life with my hair. They normally trim it, but not color it, but I decided to give them a try !!! I only let my cousin do itcolor my hair b/c I am curious over my hair I just don't trust people coloring it. I only let my cuz, which was the manger of the 40/42 Garner Store in NC color my hair. Her name is Tracie she worked there for yrs that is how I got in to going to fantastic Sams. She does a awesome job. Anyway my natural color is brown. I had my hair brown underneath and highlighted blonde on top. Tracie no longer wks with fantastic sams she had surgery on her hand about 5 months ago probably. Well I had been waiting for her to color my hair. She had surgery, then there come the healing time so it had been a while since my roots had been colored by her anyway, then with all of that with her that was just another 4 months or so. My hair looked so bad my roots were probably 2 inches long. Well I decide to go to fantastic sams and this is were it all began.I only wanted my roots highlighted thats it. Nothing else not alot of color just my roots highlighted. Well I sat in that place for 8.5 hours and had my her colored 4 times if not, b/c they kept messing up my hair color. They did not know what to do. Eight and half hrs later after my hair had been foiled, not right then a toner put on it, then not right b/c at this point I looked like a leapord with orange, brown, and yellow hair. I had a fit I was so upset b/c it has took me about 3 years to get my hair back long and it is half way down my back and very healthy the last thing I want is someone messing my hair up were I have to cut it off. Well I looked like a leapord, then they decided well maybe if we put it through a cap and put brown back in it, then it may come out right. So then I had my hair highlighted brown, it still looked terrible so I finally told them to just die my hair brown all over back to its natural color and let me go. I was tired of being there, I was tired of having my head jerked arround, tired of sitting under the dryer, and so scared my hair was burnt. So I went from having my roots highlighted, to going through hell and coming out of their with brown hair. Plus i had to pay and I don't know about everybody else but I don't think I should have had to pay, but I will never go back their again. I am sitting here with brown hair and I am still very pissed off.... Someone please contact me once this review is read !!! B/c I do wan to speak to someone !!!

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BHKutzHair says: (9 years ago)
We would like to help you. Please call Maria at 910-670-4041

fantasticsams says: (9 years ago)
Good Morning,
I am so sorry to hear of your experience in the Smithfield, NC salon. I will promptly forward your comment to our Regional Office in Morrisville and ask that someone follow up with you. I do appreciate you taking the time to post your comment, any feedback helps us to become a better company. If you have any other questions, or no one contacts you locally, please contact me at:

Thank you,
Guest Services

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