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Fantastic Sams Complaint - Ankeny Iowa Fantastic SAMs WORST Experience EVER
Fantastic Sams Complaint

Fantastic Sams Complaint


Ankeny Iowa Fantastic SAMs WORST Experience EVER

I had a great stylist the first time at fantastic Sam's. My hair was strawberry blonde. Unfortunately my stylist moved. The new stylist said she hadn't worked with the new colors. She turned my hair a dark purple/fuchsia cherry coke color. But said to wash it out and it would lighten it up. She said to go home and wash it several times and it would lighten up, but come back if it didn't. After 2 days (no lighter), I came back. The stylist was hostile before I even said a word. She said come back Monday, this was Thurs afternoon. My grandma, a graduate of Paris Academy (beauty operator) died suddenly that night. So this morning I called and asked to have it fixed. The lady was sweet and said she would work me in, come in. I was 2 1/2 hrs away. So I drove back and went into the Ankeny, Iowa Delaware salon. The stylist was as hostile as I have ever seen someone. It was such an embarrassing display of unprofessionalism on her part. She refused to redo my hair and said come back Monday. The viewing is Sunday, the funeral Monday. I made a 5 hr trip for this. I was shocked. I asked why she didn't call me before I left or was on the road. She said "we don't have your number." I said " but you knew my name and it is in your computer." She made a snotty rely and said "we will not fix it until Monday."
This is the most unprofessional salon team EVER!

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