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Fantastic Sams Complaint - Agreed to Re-Do a failed Perm, put it in and then demanded full payment for 2nd Perm. - Service (lack of)
Fantastic Sams Complaint

Fantastic Sams Complaint

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Agreed to Re-Do a failed Perm, put it in and then demanded full payment for 2nd Perm. - Service (lack of)


My 92 year old Mom wanted a Permanent in her hair for Christmas. I took her to Fantastic Sams located at 1524 W. University Blvd. in Jacksonville, FL on Saturday, December 19, 2009.

I asked that he give Mom a “curly” perm and he showed me two rod sizes and asked which one I wanted used. I chose the smaller grey ones for she wanted an lots of curls.

They wet her hair, but did not shampoo it. After the perm was finished I said that I was not a hairdresser so I needed his advice about the cut…tell me whether or not a blunt-cut, with the hair length length at the bottom of her ears, would give us the desired curly style. We were assured us that it would.
By the next morning it was obvious that the Perm did not take at all, Mom’s hair was poker straight, so on Monday morning we went back in the shop.

There were two different operators in the shop when we returned and they looked up Mom’s records and said that “They must have done something wrong with that perm.” It was finally decided that perhaps her hair should have shampooed before Perming.

Both operators said that they would RE-DO Mom’s hair for her. They did, this time using tiny PINK rods, to get the desired CURL. As Mom was finished and getting out of the chair a woman who claimed to be the “MANAGER” (name unknown) came storming into the shop in an aggressive and agitated state and confronted me saying “THIS PERM IS NOT GOING TO BE FREE,” and that I was going to pay “FULL PRICE FOR THE SECOND PERM”

She claimed that I had “Asked for the grey rods” and that I had “Asked for the blunt-cut.”
Neither claim is correct. Somehow, according to her, this was supposed to be the reason the Perm did not take in Mom’s hair.

The only reason I allowed them to Re-Perm Mom’s hair is because they had indicated to us that they would make the first perm good.
Before I could get out of that shop this “Manager” embarrassed both me and my Mom by being very verbally abusive….she had called me both a liar and a thief.

When I went to the front desk to pay AGAIN for this perm (as demanded)so I could get out of there, this “Manager” came stomping up to me and demanded in a loud voice “YOU THINK YOU ARE GOING TO WALK OUT WITHOUT PAYING ME, DON’T YOU?”

On Saturday I paid $55.00 for the Perm and on the following Monday I paid $45.00 for the second Perm.


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Comments


Kacy says: (8 years ago)
 0
I've managed a FS for 4 yrs now in ID, and never have i heard of a "manager" being so rude to a guest. I'm am so sorry that happened to you. She is a huge embarrassment to the company and i wish you and your mother were taken better care of.



Kacy says: (8 years ago)
 0
I've managed a FS for 4 yrs now in ID, and never have i heard of a "manager" being so rude to a guest. I'm am so sorry that happened to you. She is a huge embarrassment to the company and i wish you and your mother were taken better care of.




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