Fantastic Sams Reviews and Complaints

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business



Fantastic Sams Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Fantastic sams



    My husband took my kids to get a hair cut and the stylist called my daughter the first she did was to go thru her hair, she look like she was disgusted and continued to make faces while scratching her scalp, she finally said she wasn't going to cut her hair because my daughter had lice.. She then told the other stylist not to take care of my son because my daughter had lice but the other lady had already started cutting my sons hair. To make the long story short my son end up with a bad hair cut, my daughter in tears and a very embarrassed husband. She told my husband in front of... More...
    (Beauty)
    Lfigueroa's Picture   Lfigueroa    0 Comments   Comments
  • West Duluth fantastic sams



    I had a terrible experience with the west duluth fantastic sams. The lady that did my hair was rude and told me to not do my hair for 6 months. My appointment for a cut and color was at 11:30 and she booked somebody for another color at 12:30. She didn't finish in time for her other customer so she was doing 2 people at once. She made me feel like it was my fault for that. I felt very rushed and even though I'm the customer she made me feel very little and not good about myself. More...
    (Spa Services)
    Kfraboni's Picture   Kfraboni    0 Comments   Comments
  • Dallas FB lawsuit



    This is to any stylist out there in the DFW area. If you seen the recent threats or took as a threat the Facebook posting Kiwana and ecspecially what Lisa wrote afterwards about, "can't stand the heat, get out of the kitchen" as threats and creating a hostile work environment and Lisa's recent meetings of poor management effecting benefits. You are more than welcome to send an email confidentially to lawsuitfsdwf@yahoo.com. These 2 ladies need to understand we work hard and there is no reason to threat and disrespect us stylist. We are not the joke or the joke of their... More...
    (Beauty)
    DFWFSlawsuit's Picture   DFWFSlawsuit    0 Comments   Comments
  • Fantastic Sams poor customer service horrible cut and highlights



    Well, My story starts about 2 years ago. In the beginning I liked going there. I even bragged to my sister that I finally found a good place to get hair cuts. I even liked the salon so much for my 36th Bday I treated my self and my sister to cut and highlights. Our trip lasted four hours and girl who did my hair was fresh out of school (young black girl) this will make sense later. she offered no help with picking color only stood there looking at me. Once we finally got underway I had blobs of color on my clothes and blobs/clumps of color throughout the bottom of my hair that wasn't... More...
    (Beauty)
    JLLchichinini's Picture   JLLchichinini    0 Comments   Comments
  • Fantastic sams wont give you a refund!



    First of all, I drove 20 minutes to another fantastic sams because I had previous issues with the one by my house. I figured I'd give another one a try, but my mistake. I went in for a body wave perm. I was very clear with the length I wanted, the types of waves I wanted and even brought in a picture. The stylist I had said she recommended the purple rod (second to biggest curl) because of my hair type. I agreed and figured she knows what she's doing. I came out looking like a poodle, and it was nowhere near what I showed/asked for. I will NOT be going to anymore fantastic sams.... More...
    (Beauty)
    sdbillena's Picture   sdbillena    0 Comments   Comments
  • NOT SO FANTASTIC SAM'S



    FIRSTLY I WOULD LIKE TO APOLOGIZE FOR WRITING THIS IN ALL CAPS BUT IT IS NECESSARY TO CONVEY HOW INCREDIBLY PISSED OFF I AM. SECONDLY I WOULD LIKE TO EXPRESS MY DISDAIN FOR THE SUPPOSEDLY "FANTASTIC" SAM'S FRANCHISE AND ALL PEOPLE, DEMONIC FORCES, ETC AFFILIATED WITH IT. NEVER IN MY LIFE HAVE I EXPERIENCED SUCH DISRESPECT FOR CLIENTELE AND TERRIBLE SERVICE. I LITERALLY COULD HAVE STUCK MY HEAD IN A DYSON VACCUM FOLLOWED BY A LAWNMOWER AND GOTTEN A BETTER HAIRCUT. I ASKED FOR A TRIM AND ENDED UP WITH INCHES OF MY PRECIOUS HAIR THAT TOOK MONTHS UPON MONTHS TO GROW GONE FROM MY... More...
    (Beauty)
    kerwinace's Picture   kerwinace    0 Comments   Comments
  • Overpriced



    Even though they have a board with all the prices on it above the front desk, they just charge whatever they want. I went in for a trim and blow dry (cut/style is advertised as $20) and the lady charged me $30. She only took off 1/2 inch and didn't style it into anything fancy; just blow dried. I asked why I was charged an additional $10 and she said it was because my hair was longer. My hair is only slightly longer than shoulder length, which I feel is a pretty average length, yet she charged me like it was down to the middle of my back or something. I have never been charged so... More...
    (Beauty)
    Scout1984's Picture   Scout1984    0 Comments   Comments
  • Worst haircut of my life



    I went to the Fantastic Sams in Crawfordsville, IN last Saturday. The manager is the stylist who cut my hair. I asked for an angled bob but received the dorkiest cut I have EVER had in my life! An angled bob is how I have worn my hair for the past two - three years and this is definitely the worst job anyone has done on it. Instead of an angle, it is just shorter in back and then drops down about an inch to a straight cut in front. I absolutely hate it and will be going to another stylist with another company so my hair can be fixed. I won't visit Fantastic Sams again! More...
    (Beauty)
    meg3323's Picture   meg3323    0 Comments   Comments
  • NO regard for their customers



    I am very very upset with this Fantastic Sam's. I go there all the time to get cuts for me and my 3 children. I usually spend more than $75 each time. I always tip well.I paid $55 for my daughters body wave on 9/28/2013 and my cut and 2 other kids cuts, so with tips I spent $100. They did not say this would break and burn my daughters hair off. They did not cut her hair like I wanted and it didn't take so was a waste of money. I understand depending on the persons hair it may not always take but it was obvious it did damage to her hair. I've called and I've called them... More...
    (Beauty)
    skeller1972's Picture   skeller1972    0 Comments   Comments
  • Bad management



    I was so happy with my stylist rocky he's been doing my hair since March and i go into fantastic SAMs on collage rd in ocala and was told he no longer works there then i ask where he went I was told they could not say . Because I needed a hair cut for a get together that night i let Pam cut my hair the whole time i was in her chair all she could do was bad talk the stylist that i like thats no longer there then went on to tell me what and all is wrong with this salon and home the owners dont know anything about the business and that the manager sits and dont do her job..you know I was... More...
    (Beauty)
    Shinedoon's Picture   Shinedoon    0 Comments   Comments
  • Horrible haircut



    I came in with a 5 dollar off coupon for just a simple adult haircut. I stated 3 times that I didn't want a blowdry, since I did not have the money. With the hair cut, she thinned my hair, when I told her not to, and now all my pretty thickness is gone! My hair looks terrible, I hate it, and it's so frizzy. At the end, thy charged me 20 dollars. I'm never going to a fantastic Sam's again, and now have to get my pretty long hair cut short to make the thinness look even. More...
    (Beauty)
    dalekinator's Picture   dalekinator    0 Comments   Comments
  • Fantastic Sams Product Guarantee



    I am a regular Fantastic Sams customer for highlights and cuts (and I was planning a keratin treatment next week). All of my family members were customers. Fantastic Sams refused to exchange their shampoo and conditioner that cost $6.95 each, that I purchased in December for another one of their products that cost only $8.95 (requesting no cash back). We will no longer be customer of the store and I will be sure to share the experience with any and all friends. I understand that I purchased it some time ago, but it was their product that they still carry and I was only requesting an... More...
    (Miscellaneous)
  • Fantastic Sam's great at giving you exactly what you don't want.



    I recently visited the salon on collier as I had completely fried my hair in an attempt to make it lighter - I had admittedly made a big mess of my hair. I walked in to the salon and asked them what I could do, if they could fix it. Of course Luz said - while telling me how badly I've screwed up my hair, understood, I take responsibility for that. What I don't take responsibility for is what happened next. When discussing what was going to happen with my hair I was specifically told that it would be a blonde - she kept pointing to a dark color that she was going to apply and I... More...
    (Beauty)
    prgrl99's Picture   prgrl99    1 Comments   Comments
  • Stylist doesn't listen and tries to get me out QUICK!



    I USED to have really long hair. I wanted 5 inches off, but the woman at Fantastic Sam's decided to cut 12 inches off instead. I hoped beyond hope that my hair would be longer once I got home and it dried - you guessed it, she didn't even blow dry it for me - likely knowing how much she'd screwed it up! She couldn't get me out of there fast enough! Needless-to-say, my hair didn't get any longer after it dried .....worse yet, when I got to work the next day - everyone kept telling me how it wasn't even near straight in the back. HORRIBLE experience!!!... More...
    (Beauty)
    JulietCapulet's Picture   JulietCapulet    0 Comments   Comments
  • fantastic sams cheyenne wyo needs to change management



    I was in the Cheyenne wyo salon, and there was a woman named Karen there, she needs to be fired, the way she talked the girls working there made me sick, if one of my employees talk to anyone that way in front of customers would be gone, she obviously was some sort of a manager, and should know better. she actually had one girl crying while she was with a customer, WOW, accusing them of being racist. by the way she was Asian, of some sort, she obviously isn't comfortable in her own skin. Fire her, I will never go back there again, and talking racism this day and age is ignorant. she... More...
    (Beauty)
    suelinton's Picture   suelinton    0 Comments   Comments
  • Fantastic Sam's Terrible highlights!



    I recently moved to the area (Niceville, fl) and I needed to get my highlights redone because my roots had grown about 2 inches. I get very heavy highlights and I endup having more blonde than brown. I went in and told the beautician that I needed the highlights updated and blended ALL THE WAY THROUGH my hair, the inside layer, the ends of my hair, ALL OF IT. As she was separating my hair into large sections, she pointed out how heavy my color was and I replied with yes,if you'd please do the heavy highlighting with the new coloring as well. Remember how I asked for it to be blended... More...
    (Beauty)
    amandawolfrom's Picture   amandawolfrom    0 Comments   Comments
  • NEVER GO HERE !!!! EVERYTHING was HORRIBLE



    Today, August 4, i got my hair dyed and cut and my extensions cut too. They dyed my hair black when i picked out a medium brown. I told them to trim my extensions , they were 20" and now there 8" . I only said 1/2 inch ! I told the lady to pay for my hair extensions that she ruined ( $70 ) so i could get new ones, she didn't give me anything, and then she still made me pay for her dying my hair ( $45 ) ! It wasn't even the color i picked out ! More...
    (Beauty)
    azale12's Picture   azale12    0 Comments   Comments
  • HORRIBLE Customer Service-- INSULTING



    I'm furious from my visit with Fantastic Sams. I wish I got the name of the woman who cut my hair because she was VILE. Right off the bat she tells me my hair looks bad and if I shaved my hair at all. I trim my sideburns so they look well-kept and I've had several tell me that I look fine. She continued to mock me and then say, "nobody should ever give you scissors." EXCUSE ME?! This coming from the plain looking, middle aged bitch. This has happened once again at another time in the past when I came in. People come to get their hair fixed and to feel good about... More...
    (Beauty)
    echo419's Picture   echo419    0 Comments   Comments
  • Horrible haircut



    I had my hair cut Monday july 15 around 4 pm. This cut is awful. Normally I'm not picky at all about my hair but this is so bad. One side is clearly longer than the other and there are random uneven strands hanging in the back. The girl didnt show me the back of it while she was cutting it and didnt dry it very much so I couldn't tell until I got home to style it. It looks awful. I won't go back to have her fix it because I'm afraid of what else she might do to it. She also cut it way shorter than what I asked . Horrible awful worst haircut I've had in 26 years! More...
    (Beauty)
    Smrey4's Picture   Smrey4    0 Comments   Comments
  • Fantastic Sam's not so fantastic!!!



    I took myself, my daughter and my mother in law to the Fantastic Sam's in Sparks, NV and all three of us came out with our hair in worse shape then before going in. Not only did they BUTCHER all of our hair, they didn't care what you wanted done to your hair, they cut it to their liking. Fantastic Sam's is not so Fantastic and I will NEVER go there again. They should be ashamed and embarrassed by how they do hair. Go out of business already before you ruin anyoner else's hair!!!!!! More...
    (Beauty)
    Jessi01's Picture   Jessi01    0 Comments   Comments
  • Horrible prom hair at Fantastic Sams in Fayetteville on Raeford Rd



    I'm appalled at the customer service and lack of onus from the new Fantastic Sams in Fayetteville at the Hoke County line. My daughter is having her Junior prom right now as we speak, but she almost didn't make it because the stylists didn't listen to me or see the look of horror on my daughter's face. I asked for a simple up-do and even gave them a visual and thought i was leaving my 17 year iold in capable hands. But instead of doing what I asked, they did the opposite. My daughter came home in tears. It was the most heart breaking thing. So $115 later, after coaxing... More...
    (Beauty)
    Mzmots's Picture   Mzmots    1 Comments   Comments
  • ALL WRONG IN WILDWOOD,MO



    Went in for cut and color. The stylist also pushed for a few highlights, which I did. I asked for a shoulder length bob and what I got was a stack 3 inches above my shoulders! She did not section my hair for the cut resulting in unevenness all around. The color was ok at best. While the highlights processed the owner came in and carried on a lengthy conversation with my stylist in the back room. Because of this, I over processed and a toner had to be applied at MY EXPENSE! Still the highlights turned out orangy...not caramel! I'm not the kind of person to make a scene or initiate a... More...
    (Beauty)
  • UNPROFESSIONIAL



    After witnessing what I would consider to be one of the most unprofessional and degrading events, I attemtpted to contact the owner. Not only did she have her employees blatantly lie, she refused to come to the phone. This behovior shows she DO NOT value her customers nor her employees. I took great offense to this type of behavior. This situation could've escalated into something very bad. Not only have they lost a loyal customer, I would NEVER recommend none of the salons in the region since I know she own quite a few. Word of advice:WITHOUT customers you have no business. More...
    (Beauty)
    Loyal2013's Picture   Loyal2013    0 Comments   Comments
  • Haircut done the way the stylist wanted



    This review has been resolved or replied to by this company. my hair has been butchered. I asked for a simple trim and some graduated bangs, but now my hair is completely uneven and looks awful. the stylist thought i'd like it but i hate it a lot and now i have to grow everything back out and start over again. this is the second time i've been disappointed in fantasic sams after getting a haircut. More...
    (Beauty)
    taeyeon's Picture   taeyeon    1 Comments   Comments
  • Amazing Cut!



    It was very busy and was quoted 35 minutes. I had my computer so decided to get a few things taken care of and was getting my hair cut exactly 35 minutes later. I'm always pleasantly surprised when a time quote is either exceeded or met. I would however appreciate wifi to help with the perception of the wait time. My haircut was awesome from Angela Eason. She really took the time to ensure I was looking my best. I didn't feel rushed or unimportant which so often happens at similiar salons. I will definitely return to this location and will request Angela E. to take care of me... More...
    (Beauty)
    skleist's Picture   skleist    0 Comments   Comments
  • FANTASTIC SAMS 100TH AND WADSWORTH



    I WORKED FOR FANTASTIC SAMS ON 100TH AND WADSWORTH IN COLORADO FOR 8 YEARS WE WERE OWNED BY AN AMAZING COUPLE AND THEY CHOOSE TO SALE GREAT NO HORRILBLE THEY SOLD TO A MAN NAME KASIM HE WAS GREAT AT FIRST BUT THEN YOU KN EVERYONE CHANGES AFTER A WHILE HE MADE STYLIST DO HIS FAMILY HAIR TOLD STYLIST THAT HIS FAMILY WAS MORE IMPORTANT THAN ANY CUSTOMER WHEN U AS A STYLIST DID NOT AGREE WITH HIM HE WOULD STOP TALKING TO YOU HE STOPPED TALKING TO ME AFTER I ASKED HIM IF I COULD CASH IN SOME OF MY VACATION DAYS FOR CHRISTMAS HE DENIED ME BECAUSE HE SAID I OWED HIM MONEY ON A PERSONAL LOAN OK... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MAD1STYLIST's Picture   MAD1STYLIST    2 Comments   Comments
  • new hair style



    on Tuesday Dec 4th 2012.I went to fantastic sam's in grossmont center in San Diego,CA to get a haircut coloring and highlights. It was a great experience with the person Anna she was great and my hair came out just the way i wanted I love it and will tell friends and family where they should go to get their hair done and i will be going back in the for more in time. thanks Anna for the great job, thanks fantastic sams More...
    (Miscellaneous)
    hailey2012's Picture   hailey2012    0 Comments   Comments
  • Bad perm & uneven color for the same $$ as a 5 star salon



    This review has been resolved or replied to by this company. I came in for a perm last week %u2013 besides having perm stuff get in my eyes, which wasn%u2019t fun and the curl not really a CURL but more a crimp...I am charged for the perm at $50 then not just $10 extra for my length, but $30 plus and extra $10 for who knows what else...fine sp $98 total without tip...then I decided I like the special for cut & color for $64.95 so I came in this am...I DO NOT remember or being told last week and DEFINITELY NOT even again this am that the special would go up for my hair until I got to the register....so NOT ONLY am I charged the $65 for the cut... More...
    (Spa Services)
    machngoober5's Picture   machngoober5    1 Comments   Comments
  • DO NOT WASTE YOUR TIME HERE



    I called Fantastic Sams to book a hair appointment for myself. When I arrived on time for my hair appointment, the stylist told me she could not cut my hair because my hair-type was %u201Ctoo difficult to style.%u201D She %u201Cconfirmed%u201D her point by having the stylist next to her say the same thing to me. I told the stylists that I am a regular customer at Fantastic Sams, and that I never had an issue with other stylists cutting my hair at their salon. However, instead of trying to reason with me, these stylists told me that I have an %u201Cattitude,%u201D and that I need to learn to... More...
    (Beauty)
    sanmina83's Picture   sanmina83    2 Comments   Comments
  • Fantastic Sams Daycare



    I went in for just a simple man's haircut. The last thing I expected was sitting there having my hair cut while an employee's child was yelling and running around in an unruly way the entire time I was there. Finally, all I wanted to do was pay my bill and get out of there. It took the employee 10 minutes to try and ring me up as the unruly child was pulling on the employee's pants pockets. This is no way to run a business!!! This is the worst experience I have ever had. More...
    (Beauty)
    MajorMuffin's Picture   MajorMuffin    2 Comments   Comments
  • WORST EXPERIENCE



    WORST EXPERIENCE OF MY LIFE. Ruined my hair, my $135 hair extensions, and my layers look horrid. I even contacted upper-management, Kim Barry, and she apologized but that does not fix my hair extensions. Heather, the manager, of Fantastic Sams in Creve Coeur, is the worst, rude hair stylist I've ever been to. *NEVER GO HERE* More...
    (Beauty)
    mcdonough12's Picture   mcdonough12    1 Comments   Comments

Fantastic Sams Reviews By Product


Fantastic Sams Comments


chicaaaa says: (3 months ago)
 0
I really wanted to get my hair thinned out because my hair gets SOOOOO thick. The stylist started to do the ends but then stated she wouldn't thin them out this time because my ends were already thin enough. You're supposed to start from the top down to the mid section from what I learned. Going to Hair Cuttery to get it fixed now.



Brunello says: (4 months ago)
 0
Fantastic SAMs on west gray in Houston is the worst at guests services.
They "encourage you to leave" when they are busy?
Michelle keeps customers away ! I've been going there for 5 years but today she told me that she was too busy and it would take 30 minutes
I said ok but then she said well I have to do a lot of work and kept encouraging me to leave !!!
WTF? Will never come back!



echo419 says: (9 months ago)
 0
DO NOT GO TO THE FLEMINGTON FANTASTIC SAMS. THE WOMAN INSULTED ME AND MOCKED ME AND MADE ME FEEL HORRIBLE.

She continued to ask me questions like, "did you shave your head or something?" and "who cut your hair? Nobody should give you scissors." And was SO mean throughout the whole time.

I could go on for hours but you get the point. Go get your hair done somewhere else. Avoid this place at all costs.



Paxton106 says: (12 months ago)
 +1
Could customer service please explain to me why I have to hear employees complaining and bickering instead of taking care of customers waiting to be checked in? Can anyone please answer this?



waterflower says: (1 year ago)
 0
I just came from a location in Denver CO and the young woman there Virginia did a GREAT job. She did exactly what I asked her to and I love my new haircut. Every time I have gone to a Fantastic Sams location I always get a great haircut. I believe it is a combination of the type of energy you (the customer) bring in and the energy in the shop. I hope those people who got bad haircuts have a better experience wherever else they go. Blessings to all...



Krys810 says: (3 years ago)
 0
This place is located in Laveen, AZ. I've always highlighted my hair myself by drug store quality. I went to Fantastic Sams to have my daughters hair cut. They convinced me to have my hair high lighted professionally and they told me it would be 80 bucks. Well, the highlights looked uneven, and parts of my highlights still showed my dark brown hair like an inch or 2 of it. Then they later charged me $102 dollars and never informed me that blow drying and shampooing hair cost extra money when I said this was my first time getting my hair done which means i had no idea they would charge me extra. Also, my younger sis got a hair cut there and she said she only wanted a trim and the lady there cut her hair short to her shoulders when her hair was down to her tummy. My boyfriend also got his hair shaved and you can see a few hair strands poking out in the light. i think these people aren't real professionals.



BILLY2774 says: (4 years ago)
 +1
fANTASTIC SAMS IN NORTH ANDOVER - There is a pregnant young girl there, who not only was rude, but doesnt know how to interact with customers. Worst of all, I do not think she ever went to school to cut hair. She might as well have put a bowl on my head and cut around it. She was rude, did a terrible job, and I will never go there again. You have been warned....!!!!!!!!!




Post a comment for Fantastic Sams

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team